Dear customers,
Following up on our previous announcement, we are re-scheduling our planned maintenance to the Customer Portal to December 11, 2021 at03:00 AM (EST/UTC-5). This had been previously scheduled for November 27, 2021.
During the 2 hour period of maintenance, you may experience intermittent connectivity and access to the Customer Portal and Clarity.
Clarity will still be running and monitoring Silk solutions and providing the data for opening cases, where applicable. Also, our 24/7 Call Center will be available as always during this time.
We apologize for the inconvenience. If you need to reach us during this time, you can do so by phone. Our 24/7 Call Center and Global Support teams will be available as always during this time
Australia: +61-1-800-764-215
France: +33 (0) 8 00 90 76 20
Germany: +49 (0) 800-189-9396
Israel: +972-72-2203434
Korea: +82 030-813-2744
Singapore: +65 800-852-3992
UK: +44 (0) 808 134 9852
United States: +1-877-982-2555
Sincerely,
Silk Support