Dear Silk Customers,
We are currently experiencing an issue with our switchboard that routes calls to our Call Center. We are working to resolve the issue with our phone network providers now.
If you have an issue that requires attention, please use our Customer Support Portal to open a case and our Support team will respond as soon as possible. If it is a new or existing case that requires escalation, please use the "Escalate" button in the created case and a member of Silk Support Leadership will immediately be paged and respond to you.
We apologize for the inconvenience and will update you as soon as this is resolved.
Thank you,
- Marc DiPietro
Sr. Director - Global Technical Support